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Frequently Asked Questions

Below you'll find answers to commonly asked questions about our Courses and Exams. If your question is not answered below, please email our support department at or call 1 (630) 242-1659.

General Questions | Course Questions | Exam Questions | Technology & Troubleshooting

General Questions

Are there discounts for group or corporate orders?

Yes. For teams and enterprise customers there is no “one size fits all” solution. Rather, we try to understand your needs as well as time and budget constraints, and meet them in the best way possible. We offer significant group discounts, flexible purchasing options, arrange consulting time with our instructors, and more. Click here to read about our Enterprise Solutions. Contact Arkady Maydanchik at 1 (630) 242-1659 or for more information.

What are possible payment options?

You can pay with a credit card using our Shopping Cart. Alternatively, we can issue an Invoice, or a Quote so that you company can issue a Purchase Order and pay with a check or bank transfer. To request a Quote or an Invoice , please, contact customer support at

Can I upgrade from a course to a package?

Yes. If you purchased a course and want to upgrade to one of our Education Packages within 90 days, you can still get the discounted package price and use the course payment towards the package purchase. You can also upgrade from any package to the Unlimited Access License. Please, contact customer support at for payment instructions.

What is eLearningCurve's refund policy?

eLearningCurve will happily refund 100% of your purchase price within 48 hours of purchase provided you have not accessed the courseware for more than 30 minutes in that period.

Does eLearningCurve offer bulk purchase discounts?

Yes, through our Enterprise Solutions program. Contact Arkady Maydanchik at 1 (630) 242-1659 or for more information.

What currency are the prices displayed in?

All prices are based in US Dollars.

Does eLearningCurve collect emails?

We collect emails for communication purposes. Please read our Privacy Policy regarding the use of emails.

Course Questions

How are the courses delivered or provided?

eLearningCurve presents courses in Flash and HTML5 video format, with Flash being the default setting. The courses run as presentations in a web-browser and allow the student to pause, resume, start-over and skip ahead in a very flexible manner. If you are watching a Flash version or if Flash Player is enabled in your web-browser, make sure you are using the latest version.

How long do I have access to this online material?

Each course is available to you for 12 months from the date of purchase (or 24 months if purchased as a part of an Education Package) and you will have 45 days to complete it once you access it for the first time. Should a course expire, an extension may be requested by writing to

How do I access my courses?

Please, click on the Course Server Login link in the upper left part of your screen. Alternatively you can type the following URL directly in your browser:

What happens if I purchased the courses but could not finish them in the allotted time?

We can extend your enrollment for 3 months free of charge. If you need more time, you have 3 options:

  • You can purchase annual course extension for all courses in your package (the cost is $100 per license with exam)
  • You can enroll in an additional course of your choosing and you will automatically get an annual extension on the other courses
  • You can refer a new student, in which case you would be eligible for a free extension on as many courses as the new students enrolled in.

If you need assistance please contact

Can I watch your courses on iPad?

In general, courses will launch in either Flash or HTML 5. You should automatically see the right format for your browser and device, including your iPad. If you have problems or questions, please email our support department at

What audiences are your courses intended for?

eLearningCurve courses target a broad range of IT and business audiences. The product page for each course describes target audience and prerequisite information and provides course outline. Also, each course is accompanied by a Sneak Peek preview, in which the instructor talks about the course structure and objectives and which includes a short portion of the actual course.

Do I need to take a course in one sitting?

No. You may close out the presentation and return to it at a later time. The Course Server will track your progress so that you may resume where you left off, even if resuming from a different computer. Note, however, when taking an eLearningCurve exam, you may not pause or resume the module. Exams must be taken from beginning to end in one sitting.

What do I do if I have questions for the instructor?

Most of our instructors have provided their e-mail contact information in order for the students to contact them directly with questions (available on the Details page of the learning server). We do however ask that you respect their time and consolidate your questions to the greatest degree possible.

Can I print the lesson out?

eLearningCurve makes note-taking pages, complete with screen images, available to download for each course. After logging into your Course Management account, click the image of a folder next to your course in the "Details" column. The second section called "Course Materials" has a link to a booklet you can download.

I am having problem downloading the booklet. What should I do?

If you experience a problem opening the PDF directly, please, try using Internet Explorer and choose 'Save As' option. If you are still unsuccessful, contact and we will e-mail it to you or upload it on ftp.

Is there a discussion forum for course-related questions?

You can join our LinkedIn group, eLearningCurve – Online Education for Information Management. This group provides a forum for peer networking and discussion of key issues relevant to information management. We have a broad group membership including many instructors, practitioners and experts in various information management disciplines.

I purchased a course and have not received any enrollment information?

Upon purchasing a course you should receive a credit card transaction receipt within 10 minutes at the address you registered with eLearningCurve's online store. An enrollment notification along with detailed course access information and other useful tips will arrive in as separate email message. If you have not received it within 24 hours of your purchase please first check your junk-mail or spam in-box in case the message(s) got filtered. If the messages are still not found, just send an e-mail to us at We will verify the transaction and re-send the enrollment.

Are eLearningCurve courses available in languages other than English?

Not at this time. If you have a specific language request, please submit that to us at We will use that input in helping us to decide on future plans for course development.

Can I earn CPE credits for eLC courses?

eLearningCurve courses qualify for CPE credits. We can provide you a letter confirming successful completion of courses, and also of exams if you choose to take them. If your designating organization has any specific CPE reporting requirements please let us know and we’ll be sure to address them in the letter. Please contact customer support for more information.

Exam Questions

How are the exams procured?

Exams are presented in HTML5 video format and run in your web-browser.

How long are the exams?

The exams consist of 20 to 30 questions. They are timed and cannot be paused, so you must complete each exam in a single sitting. You have between 40 and 60 minutes (averaging 2 minutes per question).

Should I review my answers before submitting them?

You can review and change your answers at any time until you submit the entire exam at the end of the session. Please make sure that you check that **all questions** have been answered before clicking "submit all."

Are all questions in multiple-choice format?

No. There are five types of questions:

  • True/False. Choose whether a statement is true or false.
  • Multiple Choice. Select one answer from the list of choices.
  • Multiple Response. Check all correct answers from the list of choices.
  • Matching Drag & Drop. Match each item in the list on the right to an item in the list on the left by dragging and attaching them together.
  • Sequence Drag & Drop. Order items (for instance, steps in a procedure) according to a specific criteria by dragging them up or down the list.

Do questions vary in difficulty?

Yes. There are three levels of difficulty following Bloom's taxonomy:

  • Level 1. Recognition. Test the ability to retrieve, recognize, and remember concepts and terminology.
  • Level 2. Understanding. Test the ability to compare, contrast, describe, interpret, classify, and explain terms, concepts, or ideas.
  • Level 3. Application. Test the ability to combine different concepts and ideas and apply them to solve problems or produce results.

Is the number of correct answers in a Multiple Response question related to its difficulty level?

No, the number of correct answers is not related to the question difficulty level. Multiple Response questions have two or more correct answers, and they always have at least one incorrect answer. There are no questions with fewer than 2 correct answers, and there are no questions where all of the answers are correct. Please note that in multiple response questions the word "points" refers to the difficulty level of the question, not the number of selections you should make. Check all the correct answers from the list of choices.

Does everyone get the same questions?

No. The questions for each exam are randomly selected from a large pool. However, the selection program ensures that every student gets the same numbers of questions from each topic and for each level of difficulty.

How are exams graded?

The exams are graded by a computer program. Each question is assigned maximum point value of 1, 2, or 3 based on the level of difficulty. No points are awarded for skipping a question. With Multiple Choice, True/False, Matching Drag & Drop, and Sequence Drag & Drop questions, you will receive no points for a wrong answer and full point value for a correct answer. With Multiple Response questions, you will receive partial credit for partially correct answers using a complex formula with the awarded point value depending on the total number of choices available, the number of correct choices available, the number of correct choices you made, and the number of incorrect choices you made.

What is the passing grade?

Your final score is calculated as the ratio of the number of points awarded over the maximum possible number of points in the exam. The passing grade is 70%. The actual score is rounded, so 69.5% will be considered a passing score.

Do you offer practice exams?

Each exam license entitles you to 3 exam attempts. Thus you can think of the first try as a practice and still have two more attempts left. And remember, we will not share your score or the number of exam attempts you made with anyone but you!

How will I know if I passed?

You will get an e-mail with exam results within 48 hours (typically much sooner). The e-mail will contain detailed analysis of the results by topic and module of the course and level of difficulty.

Do I get any document certifying that I passed?

Once you pass the exam, you will receive a digital Certificate of Education documenting that you have demonstrated mastery of the topic. This digital certificate makes it easy to share your achievement online and via social media.

What if I fail?

Do not be discouraged. The exams cover a lot of ground and are designed to be challenging. This way, passing the exam is a true indication of significant mastery of the subject. About 40% of the candidates fail an exam on the first attempt. Most students, however, pass on the next attempt after further studying the course material. The advantage of eLearning is that you can review the material many times. The feedback you receive will help decide which portions of the course you should review.

How soon can I retake the exam if I fail?

You must wait for the e-mail informing you that you passed or failed. Do not retake the exam until you receive the results e-mail even if you feel that you failed. The system will not be able to save the second set of results. Once you receive the results and are re-enrolled, you can re-take the exam at any time.

How many times can I take an exam?

You can take each exam up to six times. However, each exam license that you purchase entitles you to three attempts. If you fail on all 3 attempts, you can purchase an additional exam license, and thus make up to three more attempts, by contacting We believe that attempting an exam more than 6 times is not productive.

What do I do if English is not my native language?

We do offer exams with double-time-limit for students in the countries where native language is not English. Simply write to customer support and request this service.

Who develops the questions?

Exam questions are designed by a team made of our course instructors and certification development experts.

How do you make sure the questions are not ambiguous?

The answers given by students are regularly reviewed with analytical software. Any unusual patterns in answers are analyzed. If a question or an answer is deemed ambiguous, it is corrected or removed from the pool.

Technology & Troubleshooting

I am having trouble launching the courses on my computer or device. What do I do?

Courses will launch in either Flash or HTML5. You should automatically see the right format for your browser and device. In some cases, you may need to adjust your settings, particularly if you are using the Microsoft Edge browser.

Viewing of HTML5 content is not supported using Microsoft Edge, however the browser will default to the HTML5 content, even if Flash is enabled. This article provides more information about how to override this issue.

Please contact customer support if you are not able to resolve your issue.

I am able to get the courses to launch, but I am experiencing issues with playback.

If you have a Flash Player enabled in your browser (in particular, if you are using Internet Explorer or Google Chrome), but Flash Player is outdated, you might experience issues when viewing our courses. Some of slides might not have sound; and some player buttons might be “frozen”. There are two solutions. You can either disable Flash Player in your browser, or you can install the latest version of Flash Player. To install the latest version please go to and follow the instructions.

Can I take my exam on my phone?

Exams are published to support both HTML5 and Flash technology with HTML5 being a default. Below is a list of browsers and mobile apps that can be used for viewing HTML 5 content. In theory with the right browser/iOS combination exams can be taken on phones, but it is not recommended because of the possibility of a lost connection.

Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)

Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)

Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later