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Root Cause Analysis
Root Cause Analysis - on-line training class
 
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3-hour 45-min Online Course by David Wells
Single-user access license
Our Price: $370.00


Product Code: BI-03-A


Course Exam [Add $100.00]

Description Course Outline Exam Details
 

The Art and Science of Knowing Why

Understanding why things happen is a fundamental management skill. For anyone who is challenged to manage data quality, business processes, or people and organizations, finding root causes is an essential skill. Understanding why is the key to knowing what to do – the core of sound decision making. But cause-and-effect relationships are elusive. Real causes are often difficult to find so we settle for easy answers. This leads to fixing symptoms rather than to solving problems, and to little or no gain where opportunity is abundant.

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Root cause analysis is the alternative to easy answers. Looking beyond the apparent and obvious to find real causes brings insight and sows the seeds of foresight. Through this online training course you will discover the art and science of knowing why. Learn to apply linear thinking, lateral thinking, systems thinking, and critical thinking – independently and in combination – to get to the core of even the most vexing problems.

You will learn how to:
  • recognize and avoid logical fallacies
  • identify and distinguish between correlation, coincidence, and cause
  • perform fast and light causal analysis using the “5 whys” technique
  • explore linear cause-and-effect chains with fishbone diagramming
  • describe complex cause-effect networks with causal loop models
  • challenge and refine linear and loop models with lateral and critical thinking techniques
  • apply root cause analysis to effectively manage quality, processes, and organizations

This course is geared towards:
  • Data quality professionals and practitioners
  • Quality management and quality improvement professionals
  • Business analysts and business analytics professionals
  • Managers and problem-solvers seeking insight and confidence in decision making
  • Anyone responsible to manage data, information, people, process, or technology

Average Customer Review: Average Customer Review: 4.5 of 5 4.5 of 5 Total Reviews: 45 Write a review.

  0 of 0 people found the following review helpful:
 
5 of 5 Course Review August 10, 2023
Reviewer: Nick Hughes  
Excellent course. I would consider changing the order of the units and or splitting some of them up. For example a primer on critical thinking added into the RCA module 'Fallacies in Thinking' as part of the Causal loop unit.

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  0 of 0 people found the following review helpful:
 
5 of 5 Course Review August 10, 2023
Reviewer: Andria Barber  
I thought I knew everything there was to know about root cause analysis. The example of the murdered guy opened my eyes. Thanks!

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  0 of 0 people found the following review helpful:
 
4 of 5 Course Review August 10, 2023
Reviewer: Chris Wells  
Great trick with making the student resume at a certain point to test learning. That was great and I found it to be valuable for me.

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  0 of 0 people found the following review helpful:
 
4 of 5 Course Review July 20, 2020
Reviewer: Charles Ordonez  
The course is extremely well versed and taught.  If I were to provide any recommendation is that since the material can take a few hours to explore, that perhaps a few more interactive screens be made available.

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  0 of 0 people found the following review helpful:
 
4 of 5 Course Review July 18, 2019
Reviewer: Christie Ehrlich  
Enjoyed the content. One confusing thing:  there were a couple of exercises where instructor said to 'press play' when ready to resume, when in fact the instruction should have been to click the 'next' button.

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