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Root Cause Analysis
Root Cause Analysis - on-line training class
 
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3-hour 45-min Online Course by David Wells
Single-user access license
Our Price: $370.00


Product Code: BI-03-A


Course Exam [Add $100.00]

Description Course Outline Exam Details
 

The Art and Science of Knowing Why

Understanding why things happen is a fundamental management skill. For anyone challenged to manage data quality, business processes, or people and organizations, finding root causes is an essential skill. Understanding why is the key to knowing what to do – the core of sound decision-making. But cause-and-effect relationships are elusive. Real causes are often difficult to find so we settle for easy answers. This leads to fixing symptoms rather than solving problems, and to little or no gain where opportunity is abundant.

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Root cause analysis is the alternative to easy answers. Looking beyond the apparent and obvious to find real causes brings insight and seeds of foresight. This online training course teaches you the art and science of knowing why. Learn to apply linear thinking, lateral thinking, systems thinking, and critical thinking – independently and in combination – to get to the core of even the most vexing problems.

You will learn how to:
  • recognize and avoid logical fallacies
  • identify and distinguish between correlation, coincidence, and cause
  • perform fast and light causal analysis using the “5 whys” technique
  • explore linear cause-and-effect chains with fishbone diagramming
  • describe complex cause-effect networks with causal loop models
  • challenge and refine linear and loop models with lateral and critical thinking techniques
  • apply root cause analysis to effectively manage quality, processes, and organizations

This course is geared towards:
  • Data quality professionals and practitioners
  • Quality management and quality improvement professionals
  • Business analysts and business analytics professionals
  • Managers and problem-solvers seeking insight and confidence in decision making
  • Anyone responsible for managing data, information, people, processes, or technology

Average Customer Review: Average Customer Review: 4.5 of 5 4.5 of 5 Total Reviews: 105 Write a review.

  0 of 0 people found the following review helpful:
 
5 of 5 Course Review from 9/18/2023 January 31, 2024
Reviewer: Margaret Booker-Turgeon  
Courses are okay, but testing is terrible. Focuses on memorization rather than learning.

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  0 of 0 people found the following review helpful:
 
4 of 5 Course Review from 7/12/2023 January 31, 2024
Reviewer: Sathyan Venkatrathinam  
Reduce the content to reflect what is apt and needed for Data quality and governance.

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  0 of 0 people found the following review helpful:
 
5 of 5 Course Review from 6/23/2023 January 31, 2024
Reviewer: Wu Lei  
This course provides very organised introduction to root cause analysis - the business case to solve problems at the root causes, the methods that can be used to identify root causes and how should we use critical thinking and lateral thinking.

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  0 of 0 people found the following review helpful:
 
5 of 5 Course Review from 4/30/2023 January 30, 2024
Reviewer: Yuen Hoon Lee  
No comment.

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  0 of 0 people found the following review helpful:
 
5 of 5 Course Review from 4/19/2023 January 30, 2024
Reviewer: Devshon Scott  
That it was very detailed and direct to each subject.

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