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Root Cause Analysis
Root Cause Analysis - on-line training class
 
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3-hour 45-min Online Course by David Wells
Single-user access license
Our Price: $370.00

Product Code: BI-03-A


Course Exam [Add $80.00]

Description Course Outline Exam Details
 

The Art and Science of Knowing Why

Understanding why things happen is a fundamental management skill. For anyone who is challenged to manage data quality, business processes, or people and organizations, finding root causes is an essential skill. Understanding why is the key to knowing what to do – the core of sound decision making. But cause-and-effect relationships are elusive. Real causes are often difficult to find so we settle for easy answers. This leads to fixing symptoms rather than to solving problems, and to little or no gain where opportunity is abundant.

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Root cause analysis is the alternative to easy answers. Looking beyond the apparent and obvious to find real causes brings insight and sows the seeds of foresight. Through this online training course you will discover the art and science of knowing why. Learn to apply linear thinking, lateral thinking, systems thinking, and critical thinking – independently and in combination – to get to the core of even the most vexing problems.

You will learn how to:
  • recognize and avoid logical fallacies
  • identify and distinguish between correlation, coincidence, and cause
  • perform fast and light causal analysis using the “5 whys” technique
  • explore linear cause-and-effect chains with fishbone diagramming
  • describe complex cause-effect networks with causal loop models
  • challenge and refine linear and loop models with lateral and critical thinking techniques
  • apply root cause analysis to effectively manage quality, processes, and organizations

This course is geared towards:
  • Data quality professionals and practitioners
  • Quality management and quality improvement professionals
  • Business analysts and business analytics professionals
  • Managers and problem-solvers seeking insight and confidence in decision making
  • Anyone responsible to manage data, information, people, process, or technology

Average Customer Review: 4.5 of 5 Total Reviews: 42 Write a review.

  0 of 0 people found the following review helpful:
 
Course Review March 30, 2017
Reviewer: Tatiana Jalding  
It is very good to have this on-line education because can be done any time and the course it is done very clearly.

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  0 of 0 people found the following review helpful:
 
Course Review March 29, 2017
Reviewer: Matt Chapman  
Liked the logical fallacies and the examples it made it easier to comprehend. Would like some segments to be rerecorded because there was a lot of background noise.

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  0 of 0 people found the following review helpful:
 
Course Review October 21, 2016
Reviewer: Greg Fine  
This was a great course.  I found some of the real world examples and diagrams very helpful.  This was the second course I took with this instructor and I thouroughly enjoy his presentation and modes of delivery.

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  0 of 0 people found the following review helpful:
 
Course Review June 16, 2016
Reviewer: Jane Holmsgaard  
Very good course. Well prepared instructor.

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  0 of 0 people found the following review helpful:
 
Course Review February 2, 2016
Reviewer: Julie Daltrey  
Enjoyable course, couple of exercises were fun.

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